Pittsburgh, PA  ·  Open to new opportunities

Marketing & Communications Director.
Builder of programs, teams,
and strategy.

Strategic communicator. Technology integrator. Energy efficiency insider.

I lead marketing and communications programs that move organizations — and industries — forward. With eight years at the Building Performance Association, I've built the campaigns, the coalitions, the roadmaps, and the tech infrastructure that advance residential energy efficiency at the national level. My work has been cited in Forbes, the Wall Street Journal, NPR, Bloomberg Law, and Politico.

View my work About me Get in touch
Home Depot Affinity Program · 2025
$16.4M
Member sales · 1,456 participants · ~$780K net to BPA annually
Grassroots Advocacy · All 50 States
1,000+
Contractor sign-ons · 42 congressional meetings · FY26 funding secured
Email Program · 2025 vs. Nonprofit Avg
42.8%
Open rate · Industry avg 40.04% · Click rate 7.7% vs. 3.27%

Domain expertise

Deep roots in the
energy efficiency world.

🏠

Residential EE & Clean Energy

Deep knowledge of residential energy efficiency programs, home performance, weatherization, and clean energy policy at federal and state levels.

📋

Federal Programs & Policy

IRA, 25C tax credit, Weatherization Assistance Program, Home Energy Rebate Programs, state energy offices, DOE relationships, and federal appropriations advocacy.

🤝

Industry Stakeholders

Fluent communicator with DOE, state energy agencies, utilities, 30+ national allied organizations, clean energy partners, HVAC contractors, and home performance professionals.

Workforce & Training

Co-developed microlearnings and curriculum for the EE workforce. Led marketing for state-based contractor training and apprenticeship programs across multiple states.

Inflation Reduction Act 25C Tax Credit Weatherization Assistance Program Home Energy Rebates DOE · PNNL State Energy Offices Utilities HVAC & Home Performance Clean Energy Policy Grant-Funded Programs Federal Appropriations Workforce Development 30+ Allied Organizations Contractor Engagement
About Katie

Where strategy meets execution —
and technology makes it scale.

I'm Katie Miller — a marketing and communications director who has spent eight years at the heart of the residential energy efficiency movement. At the Building Performance Association, I've built the programs, the coalitions, the roadmaps, and the infrastructure that help this industry grow, communicate, and advocate at the national level.

I operate at the intersection of strategy and execution. I develop multi-year communications roadmaps, write sign-on letters defending the 25C tax credit, brief the CEO before he takes the stage, and build the Zapier automations that deliver campaigns at scale. I authored BPA's organizational AI policy, integrated AI tools across the full marketing and technology stack, and am self-teaching Python for member data reporting.

My work spans the full spectrum: grassroots advocacy campaigns mobilizing thousands of contractors across all 50 states; a member program grown to $16.4M in annual sales; an email program beating the nonprofit industry average on every metric; a flagship national conference netting $3.1M in revenue; grant-funded state-based workforce programs in PA, Maine, Arizona, Nevada, and Massachusetts; and the full technology infrastructure that makes it all run.

I've also contributed at the organizational leadership level — informing board strategy, authoring internal frameworks, reviewing grant proposals, and leading cross-functional teams. I know this industry from the inside out and I'm looking for my next chapter at a larger organization where I can bring all of it to a bigger stage.

"The marketing director who can run the conference, write the advocacy brief, build the automation, and teach the team how to use AI — all while knowing exactly why the 25C tax credit matters."

That's the job. That's what I do.

Expertise

Strategy & Leadership
Marketing & Communications Roadmaps
Board-Level Strategic Planning
Team Management & Mentorship
Budget Ownership
SOP & Process Development
Grant & RFP Review
Campaigns & Channels
Email Marketing & Automation
Grassroots Advocacy & Policy Comms
Event & Conference Production
PR & Earned Media
Social Media Strategy
Content & Editorial Strategy
Sponsorship & Partner Programs
Paid, Earned & Text-Based Outreach
Technology & Data
AI Integration & Policy Authorship
Zapier Automation
Python (self-taught)
Looker Studio Org-Wide Dashboards
Martech Stack Architecture
CRM & AMS Migration
Quorum (grassroots comms platform)

Platforms & Tools

EmailActiveCampaign · Klaviyo · Mailchimp · Constant Contact
CRM & AMSSalesforce · HubSpot · YourMembership · MS CRM
EventsCVENT · Cadmium · Whova · Trade Show Multimedia
AnalyticsGoogle Analytics · Looker Studio · Sprout Social
CMS & WebWordPress · Drupal
Project MgmtAsana · Slack · Notion
CreativeCanva · G Suite · Formstack
AdvocacyQuorum

Selected work

Six areas where I've
moved the needle.

A focused look at the work that defines my practice — each one a program built, a campaign led, or a result delivered.

Member Program Growth & Engagement

From Member Benefit to $16.4M Revenue Engine

Helped design and launch BPA's Home Depot member affinity program — then built the roadmap and scaled it over eight years through annual acquisition campaigns, event integration, deeper member penetration, and an expanding partnership with Home Depot. Part of a broader suite of member programs I've built, promoted, and managed to drive membership value and engagement.

$16.4M2025 sales
1,456Participants
~$780KNet to BPA/yr
Grassroots Communications & Advocacy

Mobilizing an Industry to Protect What Matters

Grassroots communications lead for dozens of federal and state advocacy campaigns over eight years — mobilizing thousands of contractors and stakeholders across all 50 states through email, text, social, policy alerts, member webinars, lobby days, and partner/ally outreach using Quorum. Specific wins include: 1,000+ contractor sign-ons defending the 25C tax credit with 42 congressional meetings; 750 signatures across all 50 states to Secretary Wright on Home Energy Rebates; and FY2026 appropriations securing WAP at $369M, RBI at $65M, and EPA ENERGY STAR at $33M. Also led comms for Maryland EmPOWER advocacy with 7 direct legislative meetings and a senate hearing appearance.

1,000+Contractor sign-ons
42Congressional meetings
50States reached
Flagship National Conference & Trade Show

NHPC — 6 Years as End-to-End Lead

Since 2019, served as comms, marketing, and onsite experiential lead for the National Home Performance Conference & Trade Show — the industry's flagship annual event with 3,000+ attendees, a full trade show floor, 150+ educational sessions, onsite activations, signage, and networking events. Full ownership from brand development, call for proposals, and lead generation through sponsorship deliverables, event app management, CEO script writing, parties, and on-site production.

$3.1M2025 revenue
3,000+Attendees
6Years as lead
Email Program & List Growth

Nearly 30K Engaged Contacts — Built from 17K

Grew BPA's email list from 16,821 contacts in January 2021 to nearly 30,000 in 2026 — a 78% increase — through strategic list building, audience segmentation, and disciplined list hygiene. Rebuilt the program's performance through refined messaging, layout redesign, and A/B testing to achieve results that beat the nonprofit industry average on every key metric. Intentional hygiene cleanups in 2022 and 2023 reflect a focus on list quality over vanity numbers.

42.8%Open rate
7.7%Click rate
+78%List growth
Grant-Funded Contractor Outreach & Program Marketing

State-Based Workforce & Program Marketing Campaigns

Led multi-channel marketing and outreach for grant-funded, DOE/PNNL-connected workforce and contractor programs across multiple states. Pennsylvania: overseeing marketing, website development, and creative direction for PA-TREC — the first state in the nation to launch this contractor training program — in partnership with the PA Dept of Environmental Protection. Maine Clean Energy Partnership: full marketing campaign including on-the-ground job seeker outreach, building science training, content series, and Energy Entrepreneur Training development. Arizona (CCAE): contractor outreach, policy newsletters, and op-ed placement supporting IRA Home Energy Rebate rollout. Also led campaigns in Nevada and helped stand up pilot apprenticeship programs in Massachusetts with IREC.

5+States
FirstIn nation · PA-TREC
MultiChannel campaigns
Thought Leadership & Brand

Research, Publications & Brand Voice

Writer, communications lead, and creative director on industry-defining publications including the Energy Efficiency Jobs in America report (2024 & 2025) — contributing to writing, data analysis, design, layout, and PR. Communications lead on multiple national research reports. Managed BPA Journal content strategy and promotion, growing views 24.8% YoY to 41,705 in 2025 through contractor-targeted, value-driven editorial. Produced annual Impact Report. Led full BPA rebrand and organizational restructuring communications. Authored the People Centered Practices communications framework.

41.7KJournal views · 2025
+24.8%YoY growth
By the numbers

The metrics tell
their own story.

A snapshot of program performance across channels — all managed, built, or grown under my oversight.

Email Marketing · 2025
Total contacts29,962
List growth since 2021+78%
16,821 → 29,962 contacts
Open rate42.8%
vs. nonprofit avg 40.04%
Click rate7.7%
vs. nonprofit avg 3.27% — 2.4× above average
Unsubscribe rate0.2%
Member Program & Events
HD Program 2025 sales$16.4M
2,327% participant growth since 2017
Net to BPA annually~$780K
NHPC 2025 revenue$3.1M
NHPC attendees3,000+
Years as NHPC lead6
Advocacy · All 50 States
25C sign-on businesses1,000+
Congressional meetings42
37 House offices + 14 Senate offices
Rebate letter signatures750+
Across all 50 states to Secretary Wright
FY26 WAP secured$369M
Allied organizations30+
Website Growth · Year Over Year
YearUsersEvents
2023102,382949,612
2024142,6651,127,036
2025152,2141,172,857
+49% user growth · 2023 → 2025
LinkedIn Growth · Conscious Strategy
Followers4,475
+20% over 2024
Newsletter subscribers1,934
+31% over 2024
Instagram followers1,542
+12% over 2024
Facebook impressions/mo384K
+169% over 2024
BPA Journal · 2025
Total views41,705
+24.8% over 2024
Total events147,404
+46.6% over 2024
Top article views1,925
Energy Policy Shifts · Jan 2025
StrategyContractor-targeted content
Press & earned media

The work that earned
national attention.

BPA's research, advocacy, and communications — placed in the nation's top outlets. Every placement reflects the strategic communications work behind the story.

Research & publications

Thought leadership
that moves the industry.

Contributing author, communications lead, and creative director on industry-defining research published at the national level.

Contributing Author · Comms Lead · Creative Director · 2024 & 2025
Energy Efficiency Jobs in America Report
Annual flagship industry report. Contributed to writing, data analysis, design, layout, and PR for both the 2024 and 2025 editions. Cited in Forbes and E&E News/Politico.
Communications Lead
Retrofitting America's Homes: Designing Home Energy Programs That Leverage Federal Climate Investments with Other Funding
National research report on program design for home energy retrofits under IRA and complementary funding sources.
Communications Lead
Best Practices in Energy Efficiency in Homes
Industry best practices report for residential energy efficiency program design and contractor delivery.
Communications Lead
The Home Technology Revolution
Research report examining emerging technology trends in residential energy efficiency and smart home integration.
Communications Lead
State Needs Assessment Reports
Series of state-level assessments analyzing energy efficiency program needs, workforce gaps, and policy opportunities across multiple states.
Author
People Centered Practices Framework
BPA's organizational communications and messaging framework — authored to guide how the association and its members communicate about home performance work and the people it serves.
Experience

Where I've done the work.

Director of Marketing & Communications
Apr 2019 – Present
Building Performance Association · Pittsburgh, PA
Member Programs & Partnerships
  • Built roadmap and scaled Home Depot member affinity program to $16.4M in 2025 sales, 1,456 participants, ~$780K net to BPA annually — 2,327% growth since 2017.
  • Managed and developed Allied Partner network of 30+ national organizations; built communications infrastructure, partner deliverables, and sponsor engagement programs.
  • Managed and redeveloped Featured Trainer sponsorship program including structure, deliverables framework, brand visibility, and communications strategy.
  • Developed program structure and marketing and communications strategy for multiple member-facing programs across the association.
Events
  • Comms, marketing, and onsite experiential lead for NHPC since 2019 — 3,000+ attendees, full trade show, 150+ sessions, onsite activations, signage, networking events, and parties. Netting $3.1M in revenue in 2025.
  • Managed full annual events calendar including member webinars, regional events, golf outings, and social events. Event tech stack: CVENT, Cadmium, Whova, Trade Show Multimedia.
  • Wrote CEO scripts and managed all event app communications and attendee experience touchpoints.
Grassroots Communications & Advocacy
  • Grassroots communications lead for dozens of federal and state advocacy campaigns — mobilizing thousands of contractors and stakeholders across all 50 states through email, text, social, policy alerts, and Quorum.
  • 25C Tax Credit campaign: co-drafted letter with 1,000+ contractor businesses, outreach to 65 House members, 42 congressional meetings, 18 senators contacted.
  • Home Energy Rebates: mobilized 750+ signatures across all 50 states delivered to Secretary Wright.
  • FY2026 appropriations: helped secure WAP at $369M (+$3M), RBI at $65M (+$5M), EPA ENERGY STAR at $33M (+$1M).
  • Maryland EmPOWER: 7 direct legislative meetings; invited as panelist at Senate hearing.
  • Organized lobby days, policy webinars, contractor policy calls, policymaker education, and PR outreach in support of advocacy goals.
Email, Digital & Social
  • Rebuilt email program to 42.8% open rate and 7.7% click rate across 29,962 contacts — beating nonprofit industry averages on all metrics. Grew list +78% from 16,821 in 2021.
  • Grew website to 152,214 users in 2025 (+49% from 2023); 62.8% direct + organic traffic reflecting strong brand awareness.
  • Grew LinkedIn to 4,475 followers (+20%) with 1,934 newsletter subscribers (+31%); grew Facebook monthly impressions to 384K (+169%).
  • Managed BPA Journal to 41,705 views in 2025 (+24.8% YoY) through contractor-targeted content and value-driven editorial strategy.
Grant-Funded Program Marketing
  • Led marketing, website development, and creative direction for PA-TREC (Pennsylvania Training for Residential Energy Contractors) — first state in the nation to launch this contractor heat pump training program — in partnership with PA Dept of Environmental Protection.
  • Led full marketing campaign for Maine Clean Energy Partnership — on-the-ground job seeker outreach, building science training, blog series, and Energy Entrepreneur Training development.
  • Comms lead for Arizona Contractor Collaborative (CCAE) — contractor outreach, policy newsletters, program fact sheets, and op-ed placement supporting IRA Home Energy Rebate rollout.
  • Led contractor outreach campaigns in Nevada; helped stand up pilot apprenticeship programs in Massachusetts with IREC as partner.
Technology, Data & Operations
  • Authored organizational AI policy; integrated AI tools across marketing and tech stack; built Zapier automations; self-teaching Python for member reporting.
  • Built org-wide Looker Studio dashboard tracking events, sponsorships, membership, affinity program, email, social, website, and resource library performance.
  • Designed, built, and migrated marketing tech stack including CRM and AMS platforms; redesigned and developed organizational websites; built member onboarding systems.
  • Contributed to board-level strategic plan development and review; authored SOPs and process documentation for marketing/comms team and broader staff; reviewed RFPs for grant and nonprofit proposals.
  • Co-developed microlearnings and curriculum for energy efficiency workforce programs.
Publications & Thought Leadership
  • Contributing author, comms lead, and creative director on Energy Efficiency Jobs in America (2024 & 2025). Secured placements in Forbes, WSJ, NPR Marketplace, Bloomberg Law, E&E News/Politico, and Canary Media.
  • Communications lead on multiple national research reports including Retrofitting America's Homes, Best Practices in Energy Efficiency in Homes, The Home Technology Revolution, and State Needs Assessment Reports.
  • Authored People Centered Practices communications framework. Produced annual Impact Report. Led full BPA rebrand and organizational restructuring communications.
  • Managed and mentored communications team.
Digital Marketing Consultant
Mar 2018 – Apr 2019
Building Performance Association · Pittsburgh, PA
  • Managed digital campaigns for events, programs, and advocacy; grew social media presence month over month across all platforms.
  • Increased email open and click rates through segmentation, automation, and A/B testing.
  • Managed website, analytics, and day-to-day digital marketing operations.
Independent Contractor
2017 – 2018
BELAY Solutions · Remote
  • Content, graphics, and social media strategy for client coaching business across major platforms.
Marketing Coordinator
2007 – 2010
TUDI Mechanical Systems · Pittsburgh, PA
  • Developed lead generation strategy resulting in a 25% increase in commercial revenue.
  • Founded and launched the company's social media presence from scratch.
  • Built customer lifetime value model to establish ROI-based marketing budget.
  • Led CRM migration including full architecture, workflow design, and email automation buildout.
Let's connect

Ready for the
next chapter.

I'm looking for a senior marketing or communications leadership role — ideally at an organization working in or adjacent to energy efficiency, clean energy, sustainability, or policy. I bring deep domain knowledge, a full-stack marketing skill set, and genuine technology fluency.

Based in Pittsburgh, PA. Open to hybrid or remote. Usually responds same day.